Totally Cali Tours operates in compliance with the Public Utilities Commission of California, and is also registered with California Department of Motor Vehicles Pull Notice Program, which requires random drug and alcohol testing of our drivers.
Frequently Asked Questions
How do I make a reservation?
We’re here for you! We take both online bookings and bookings over the phone, whichever is easier for you. You can call (805)403-6500 or login to our Fare Harbor online booking system. If you miss us (because we’re out on an amazing tour) please leave us a message and a booking agent will call you back as soon as possible. You can also email us at Totallycalitours@gmail.com. We generally return booking requests made via telephone between 3:30 – 6:00 pm after our tour day has wrapped.
OUR FLEET
-You will be shuttled through paradise in a comfortable air-conditioned van with a captain’s seat for each guest
-Many seats come with their own cell phone charging port and seat-back storage pouch
-Bottled water is included on each driving tour
TOUR GROUP SIZES:
We like for you to feel like you’re really stepping into the Cali vibe and getting an authentic and attentive experience. For this reason, we limit our driving tours to a maximum of 8 people per tour. We’ll be best friends by the end of the day.
– Our walking tours may include up to 15 people
HOW FAR DO WE WALK ON THE WALKING TOURS?
Walking tours may include up to 1.5 miles of walking through downtown Santa Barbara. Sometimes more, sometimes less depending on the route.
WHERE DO THE TOURS MEET?
Driving tours include pickup in Santa Barbara or Goleta, and you will receive notice of pickup time when you book. If you need to drive in from out of town, you can park in the city public parking lot at the Santa Barbara Amtrak Station at 209 State Street, Santa Barbara, and you will be picked up there.There is a reasonable fee for this safe and central parking lot.
GRATUITIES:
Gratuities are not included in any of the booking fees, and are much-appreciated and very welcome. If you enjoy your tour, pretty please tip your guide and your servers at the tasting rooms along the way.
BUYING BEER AND WINE IS ENCOURAGED:
We’ve secured boutique wineries and breweries for your tasting enjoyment. We highly recommend you buy a bottle of wine or a growler of beer to take home, or even better, join the clubs! It’s really wonderful to get a surprise wine shipment when you get home after a long day at work….you can revisit beautiful Santa Barbara with every sip. Plus, it helps support these small local producers who put so much love into what they do.
CAN WE BOOK A PRIVATE TOUR?
Yes, you can book a private charter. See the Private Charter section for more info.
ARE THE ITINERARIES ALWAYS THE SAME ON ALL OF YOUR TOURS?
Not at all, as that would mess with the magic! How your tour is directed depends on the day of the week, and the itinerary that makes sense for your group that day. Things change, but we promise you’ll love whatever we put together.
DO YOU HAVE GIFT CERTIFICATES?
Yes, you can purchase these in our booking system. They make a wonderful surprise gift
CANCELLATION POLICY:
We have a no cancellation policy. We are very happy to give you a gift certificate for a future tour if you can’t make it on the day of your tour. To cancel and receive the gift certificate, you must provide 48 hour notice, or we won’t be able to issue a gift certificate. If you don’t do this, you will lose your booking and gift certificate entirely.
CAN SPECIAL DIETS BE ACCOMMODATED?
While we try our best to create a tour for everyone, our itineraries include food and beverages that may not be suitable for vegans, vegetarians or those with food allergies, lactose or gluten intolerance. At the time of your booking you are welcome to make note of any special requests you may have, and we will best to help accommodate your needs, but cannot guarantee there will be substitutions available. You are welcome to pass on any tastings that don’t work for you. If you do have a special dietary request please remind your guide and tasting room partners at each stop to ensure your needs are being taken into account.
WHAT IF IT RAINS?
Our tours are awesome rain or shine. We don’t cancel or refund due to weather conditions. Please bring an umbrella and appropriate attire so you can still fully joy your tour.
ARE CHILDREN AND THOSE UNDER 21 ALLOWED ON THE TOUR?
Since there is a special focus on wine, beer and spirit tasting on our tours, they are not appropriate for anyone under 21 years old.
For our walking tours, they range from 4-15 people max. Average is 6-10 people.
